we please ask our clients that due to the way our system operates that we can no longer setup behind Love letters and balloon arches and displays as this totally blocks our system from operating to its full,
so please understand if we turn up and get asked to do so that we will refuse to setup.
we also please ask that clients understand that we take around 1 hour to setup and pack away so please make sure the venue knows this in advance and we will need the closest access to the room.
Also please make us aware at the time of booking if the venue room is not on the ground floor as this may affect your quote and failure to inform us may effect having issues with access,
Room sound limiters.
if the venue you have booked has a electrical sound limiter which cuts power to our equipment or any sound limit rules please let us know as we may not be able to take the booking due to it damaging our equipment.
We cannot use any venue audio or lighting equipment due to the equipment we use unless a contract is signed by us and the venue that the venue has full responsibility for any damages caused.
Due to Government regulations we can only operate under the guidelines and laws set out by the government. unfortunately we cannot operate outside these rules and risk any health and safety to the public while operating. our staff will follow all guidelines in hygiene.
please be aware requests for songs cannot be dealt with face too face and will be done via a text service.
A non refundable deposit is required within 24 Hours of booking North Wales Celebrations. If the Deposit is not paid, the booking will be cancelled and we may take another booking
An extension maybe granted under extreme conditions. We may allow a 5 day extension for example if you book on a Sunday we will grant an extension until 00:00 Friday morning. Failure to pay will mean your booking will become void and does not affect your statutory rights.
We may waver the fee on extreme Occasions, however this still forms part of your commitment and you still adhere to our Full Terms & Conditions.
If your paying by instalments, this must be cleared 48 hours before the event.
If you are paying your final bill on the night, this must be settled before the first song is played.
Payments must be paid in full before your party, wedding, event starts. We operate a payment 7 days before your event this insures our clients can relax knowing everything is sorted in advance of the event, We also run a system called “No Pay, No Play” which means we reserve the right to withhold playing music until payment has been received. If you are mobile banking and you transfer monies owed across, please remember this can take up to 48 hours to be processed by your bank and ours. Please ensure you settle your account before the night starts.
It is your sole responsibility to check of the venue charges a fee to bring an external DJ in to supply your night entertainment. If there is a charge, North Wales Celebrations or it’s DJs will NOT be responsible for that charge. This is down to you ‘The Client’ to ensure this has been paid. North Wales Celebrations or it’s DJs have the right to a copy of the receipt. The fee for an external DJ by the venue will not be deducted from the price of your entertainment
SYSTEM FAILURE & MUSIC OUTAGES
With systems becoming more high tech we expect a few issues to arise from time to time. Although these are not common, we still have to prepare for such eventualities. We allow system failure / music outages for a maximum of 10 minutes, this can only happen once within an event. We have a back up system ready in case such issue arises which means that the music is instantly back on but, it may not be the same song playing. We wouldn’t expect the music to be off for any more than 5 minutes. But, due to systems we may face up to a 10 minute outage as an extreme measure.
Any damages caused to our equipment by you ‘The Client’ or Venue or your guests will be charged for at the full retail price plus VAT and delivery. We will not attempt to repair or have the item repaired as this can lead to issues in the sound, lighting and to the venue where we draw our electricity from.
Any damages to the venue cause by you ‘The Client’ or your guests we “North Wales Celebrations” will not be charged, blamed or costs recovered by us or towards us. The damages is your sole responsibility.
We have the right to claim for damages to any of our equipment on the occasions that we have to leave our equipment on a venues premises over night ready for the next evening. The venue is taking full responsibility for our equipment and the safe keeping of our equipment from damage and from the venues guests from damaging it.
If the venue books our service then the venue is our client and not the guests client which responsibilities rely on the venue. Any damage caused by the venues client to our equipment, we will chase the venue for costs for new items from the
damage sustained by the venues client.
If a customer books us then the customer is our client for entertainment only. We will chase the customer for costs if our items are damaged by their guests or by the client themselves.
OUR RIGHT TO STOP THE NIGHT
We reserve the right to cease the performance on the night if the below takes place:
Equipment Damage By Guests
Bodily Fluid Propulsion (Spitting)
Objects Thrown At DJ or Equipment
Threats Towards The DJ
Drinks Thrown Over The DJ or Equipment
Theft of Equipment or Items
Daisy Chaining Off Our Equipment
Unauthorised Usage of Our Equipment
Riots Breaking Out or Mass Fighting
Tampering With Our Equipment
Blocking The DJ With Objects
If The Venue Charges The DJ To Be There, You (The Client / Customer) Are Responsible For Such Charge.
The venue must be covered by a BMi licence or an MCPS PRS Music licence as this ensures the artists get paid when their music is played. If the venue doesn’t have this and any Mobile DJ Provider plays any form of song, the venue, DJ and the booking party can receive a massive fine. If they don’t have one, we can arrange for one to be obtained for £90.
We may provide announcements through the night to inform you of the buffet opening, last orders, special requests or to interact with the guests.
Highly Important information that’s deemed urgent, The DJ will cut the music and speak on the microphone. Such incidents like:
Fire Evacuation and Fire Routes
Bomb Scares and What To Do
Police Drug Searches
This will assist in providing clear and calm information over to your guests